How we collect, use, and protect your data
Last updated: June 2026. This Privacy Policy explains how BhokLagyo ("we", "us", or "our") handles personal information collected through our website and services.
We collect information you provide directly: name, phone number, email address, and delivery address when you register or place an order. We also collect usage data such as pages visited, device type, and browser information to improve our service.
Your information is used to process and deliver your orders, send order confirmations and updates via SMS or email, provide customer support, improve our menu and service, and send promotional offers (only if you opt in).
We do not sell your personal data. We share only what is necessary: delivery address and contact number with our delivery riders to complete your order, and payment data with our payment processors (eSewa, Khalti) who operate under their own privacy policies.
Your data is stored on secured servers. We use industry-standard encryption for data in transit and at rest. Access is restricted to authorised personnel only. However, no system is 100% secure — we encourage you to use strong passwords and keep your login credentials private.
Our website uses cookies to keep you logged in, remember your cart, and understand how you use the site. You can disable cookies in your browser settings, but some features may not work correctly without them.
You may request access to the personal data we hold about you, ask us to correct inaccurate data, or request deletion of your account and associated data at any time. Contact us through the Contact page and we will respond within 7 business days.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date below. Continued use of our service after changes means you accept the revised policy.