Clear, fair, and no hidden conditions
Last updated: June 2026. This policy applies to all orders placed through BhokLagyo. We aim to resolve all issues fairly and quickly.
Orders can be cancelled within 2 minutes of placement at no charge. After preparation has started, cancellations are not accepted. To cancel, contact support immediately via the Contact page.
If you receive incorrect items or your order is incomplete, report it within 30 minutes of delivery. We will either re-deliver the missing items or issue a full refund for the affected items.
If food quality is unsatisfactory — spoiled, under-cooked, or significantly different from the description — report it with a photo within 1 hour of delivery. We review all claims and issue a refund or replacement within 24 hours.
If we are unable to deliver your order due to our own operational issues, you will receive a full refund including delivery fees. Force majeure events (floods, road closures, etc.) are handled case by case.
Approved refunds are processed within 3–5 business days. Cash on Delivery orders receive refunds via bank transfer or wallet credit. Card/UPI orders are refunded to the original payment method.
Refunds are not issued for: change of mind after delivery, incorrect delivery address provided by the customer, or orders refused at the door without prior notice.